Habitat for Humanity · Latin America and the Caribbean
LATAM Financial Services Centre
A single point for support, automation, financial analysis and shared services.
We support the financial sustainability of the National Organisations, the execution of their projects and decision making based on data.
Before you request a service
Check whether an article already answers your question. Most of them are answered there, with no waiting.
Service catalogue
Six categories. They are exactly the ones you choose on the request form, and each one has a person who receives it.
SUN user creation
Creating, changing and removing SunSystems users, and the permissions each one needs.
SunSystems · Accesos
Request this serviceSunSystems errors, maintenance and Q&A
Everything about SunSystems that is not creating a user: opening or changing a period, the server connection file, an unbalanced entry, an Excel macro, or simply how to do something.
SunSystems · Periods · How to
Request this servicecFlow topics
Incidents, configuration and questions about using cFlow: approval flows, forms and everyday errors.
cFlow · Flujos de aprobación
Request this serviceBudget and Financial Analysis
Regional budget, Annual Operating Plan and forecast. Financial health monitoring, management indicators and reporting automation.
Presupuesto · POA · Forecast
Request this serviceAccounting, Funds and Projects
Financial monitoring of projects, accounting standards and use of the accounting system, and grant governance.
Proyectos · Normas · Subvenciones
Request this serviceQuarterly close, period change, effectiveness and Service Operating Model
Quarterly close, regional consolidation and data quality. Process standardisation, the operating model and internal audit follow up.
Cierre · Consolidación · MOS
Request this serviceShared Services accounting and reporting
Transactional accounting and reporting delivered by the Shared Services Unit.
Unidad de Servicios Compartidos
Request this serviceThe complete catalogue
The fifteen services of the operating model in detail, grouped by macroprocess, with the area accountable for each one.
Service Operating Model FY27
See the fifteen servicesHow we work
Requests are answered in layers. Each layer resolves what belongs to it and escalates only what it cannot.
Level 1
The team receives it
Every request enters through the team. The person accountable for the category you chose receives it and, in most cases, resolves it there.
Level 2
Escalation
What level 1 cannot resolve is escalated to the technical specialists of the regional financial systems.
Exception
SUN user creation
Requests to create a SunSystems user do not go through level 1: they go straight to the person who creates them.
Every request gets a reference number and a history. The category you choose on the form is what routes it to the person who answers for it.
Quick access
Destinations are being confirmed. Each item becomes a link as soon as its address is available.
Financial dashboards
SharePoint of Finance
Accounting manuals
Financial procedures
Reporting calendar
Templates and formats
Knowledge centre
Guides, procedures and answers to frequent questions, kept by the same team that delivers the services.
Did not find what you were looking for?
Open a request. Choose the category and it reaches the accountable area.